Call centre
Quality Monitoring: Improve customer service:
* Generate internal feedback re your product.
* Optimize your processes through analysis of recorded customer contacts.
Statistics
Our recording solutions can be implemented seamlessly into the Contact Center’s infrastructure and integrated with existing CRM and WFM systems for highly efficient service.
Time to answer and other statistics are available to give better use of resources
“Acer deliver on time within budget and their technical back-up is of a very high standard.”
Kevin Gahan, IFS Brokers
- Analog, Basic, PRA ISDN lines
- Records digital, SIP & IP extensions
- Record interviews or meetings
- Give notification (Calls may be recorded)
- Analog, Basic, PRA ISDN lines
- 300 different messages
- Answer per CLI or VDN / DDI
- Stats on calls